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PORTFOLIO

My Work

A selection of research projects where I explored user behaviour, mapped complex systems, and turned evidence into actionable insights and opportunities.

Gamified Reward System Redesign

FULLY · B2B2C WELLNESS APP

The existing reward model was engaging but costly to sustain. I led mixed-methods research to uncover pain points in the experience and identify opportunities for a more sustainable and engaging reward model.

UX Researcher & Designer · Research Lead

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IMPACT

6 interviews + 30+ participant focus group → informed reward model redesign

Redesigning a National Catch Data System

DFO · GOVERNMENT OF CANADA

I led end-to-end research for the redesign of a national system used by 10,000+ staff across Canada, translating complex regional workflows and user needs into actionable design recommendations.

Lead UX Researcher · end–to–end

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IMPACT

100% task success in usability testing → design validated for nationwide rollout

Improving Access to Disability Benefits

ESDC · GOVERNMENT OF CANADA

I conducted 29 interviews across 3 stakeholder groups to understand systemic barriers in the CPP-D experience, bringing different perspectives together to identify where the service was failing users.

UX Researcher

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IMPACT

29 interviews → 5 strategic opportunity areas

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